30-day return window
You may request a return within 30 days of receiving your item. For a change-of-mind return, the item must be unused, in its original condition and in its original packaging.
Start with our support team
Contact support@pawfiny.shop with your order number and the reason for your return. Please obtain return authorization before sending an item. Once authorized, use the return address: 221 W 1st St, St Francis, KS 67756, USA.
Damaged, defective or incorrect items
If your item arrives damaged or defective, or we sent the wrong item, please contact us with your order number and details of the issue. Photos can help us assess what happened. The ordinary unused-condition requirement does not prevent you from reporting a damaged, defective or incorrect item. We will review the issue with you and arrange the appropriate return and refund steps.
Return shipping costs
We cover return shipping when the return results from our error, shipping damage or a product defect. For a change-of-mind return, you are responsible for return shipping. Please contact support for the shipping instructions that apply to your case.
No restocking fee
We do not charge a restocking fee.
Refund timing
After a refund is approved, the funds will be returned to the original payment account within 10 calendar days. Your payment provider or bank may require additional time to post the credit.
Questions
For help with a return or refund, email support@pawfiny.shop or call +1 785-332-2381.