Frequently asked questions
Will these accessories fit my car?
Fit depends on the dimensions and structure of your vehicle. Review the measurements and placement notes on each product page before ordering. We do not claim universal vehicle compatibility.
Where do you ship?
We ship to all 50 U.S. states and Washington, D.C. We do not ship to U.S. territories, APO/FPO addresses or destinations outside the United States.
How much is shipping?
Standard shipping is free on every eligible order. There is one standard shipping option.
When can I expect delivery?
Handling takes an estimated 1–2 business days, followed by an estimated 3–4 business days in transit after dispatch. The combined estimate is 4–6 business days from the processing start day. See Shipping for the cutoff and business-day calculation.
Can I return an item?
Request a return within 30 days of receipt by contacting support with your order number and reason. Change-of-mind items must be unused, in their original condition and packaging. Contact us first for return authorization.
Who pays for return shipping?
We cover return shipping for our error, damage or defects. You cover change-of-mind return shipping. No restocking fee applies.
When will I receive an approved refund?
Approved refunds are returned to the original payment account within 10 calendar days. Your bank or payment provider may take additional time to post the credit.
How do I ask about an order or payment?
Email support@pawfiny.shop with your order information and question. Do not include your full card number or security code in a support message.
Still have a question? Contact us.